Shipping and Deliveries
1. GENERAL SHIPPING AND DELIVERY CONDITIONS
1.1. It is the customer's responsibility to verify that the items they have selected and purchased are suitable for their intended use, ensuring that they have the desired characteristics in terms of shape, dimensions, colour, and comfort.
1.2. It is the customer's responsibility to confirm in advance that the purchased items have the appropriate dimensions for the space where they intend to place them and that access to the delivery location allows for their passage.
1.3. Loja VIVA Online ships orders to mainland Portugal and the islands, Germany, Austria, Belgium, Denmark, Spain, France, Ireland, Italy, the United Kingdom, and Switzerland.
1.4. All orders are subject to shipping costs, unless covered by current campaigns. The shipping cost is calculated automatically based on the delivery address, total order weight, and is included in the final order value.
1.5. To know the shipping cost in advance for a destination outside Portugal, you should contact our customer support service by phone at 960 165 494 (cost of a call to the mobile network) or by email at clientes@lojavivaonline.com.
1.6. After payment is made, order dispatch is estimated to be within 3 business days, except during campaign periods which may result in a high volume of orders. All indicated delivery dates are provisional and are subject to logistical factors and stock availability.
1.7. The agents used for order distribution are DPD, CTT, or one of VIVA's transport services. Regardless of the product you may have chosen, we are committed to ensuring a quality delivery service. To this end, we select the ideal type of transport according to the characteristics of your order and products. In any case, as soon as you receive your order, we advise you to check it with the courier.
1.8. For home delivery purposes, the DPD distribution centre will contact the customer using the information on their file to inform them of the delivery day by sending a text message (SMS). Only the estimated delivery as indicated in the previous point will be mentioned.
1.9. A tracking code is also provided in the text message (SMS), which allows you to locate your order at any time through a computerised search system.
2.0. Home deliveries will take place on business days until 6:00 p.m. If the customer is not at home at the time of delivery, DPD will make a second delivery attempt. If this reception fails, the order will be returned to the sender (it will return to VIVA Online's premises) and cancelled.
2.1. If delivery is not made due to a reason attributable to the customer, namely, due to the customer not having collected the order at the pickup point, and delivery is impossible, VIVA Online reserves the right to charge and impute to the customer the amounts corresponding to the cost of product storage, as well as inherent costs, namely, shipping costs, that are necessary to settle for the purpose of making a new delivery of the order, if the customer effectively wishes and requests it.
2.2. Whenever we deem there to be a high risk in the delivery service, or the possibility of damage occurring, Loja VIVA Online will warn the customer of such possibility. A term of responsibility will be requested from the customer, and by agreeing to it, the customer absolves Loja VIVA Online of liability for possible damages caused inherent to the delivery, which will then be borne by the customer.
2.3. Orders placed on weekends and holidays will be considered for processing on the next business day, so the estimated dispatch will be approximately 72 hours after that day, except during periods of high order processing volume.
2.4. Deliveries outside the aforementioned normal hours or periods will only be possible in exceptional situations previously agreed with the customer.
2.5. All products on our website are available for order, unless out of stock. The products available on the website have limited stock and may become unavailable without prior notice. In case of a stockout occurring after order payment, we will inform the customer of this fact with a view to rescheduling delivery as soon as the item is available or providing a refund within a maximum period of 14 (fourteen) days from the date of awareness of that unavailability.
3.0. Loja VIVA Online reserves the right to discontinue products presented on the website at any time without prior notice.
3.1. As set out in our General Conditions, the entity responsible for selling products on the lojavivaonline.com website is the company ESCOLHA VIVA – Artigos e Utilidades para o Lar, Lda., with registered office at Rua José da Fonseca Carvalho, Lote 7, 2685-869 Prior Velho, telephone: 960 165 494 (cost of a call to the mobile network), email: clientes@lojavivaonline.com, taxpayer ID no. 510379478, registered with the commercial registry office of Lisbon under the same number.
Notwithstanding the foregoing, we advise reviewing and reading the provisions of our "General Conditions - Service Policy," namely section "6. DELIVERY."
