Privacy and Security

Privacy, Security and Data Protection Policy:

1. SCOPE

This Privacy Policy establishes the terms and conditions under which ESCOLHA VIVA – Artigos e Utilidades para o Lar, Lda., (hereinafter “VIVA ONLINE”), with taxpayer number 510379478 and registered office at Rua José Carvalho da Fonseca, Lote 7, 2685-869, Prior Velho, as well as the group of entities that represent the brand in physical stores, all joint data managers for the purposes of this Privacy Policy (hereinafter, jointly “We/Us” or “Data Managers”), process the personal data provided to us by the user within the scope of the use of the website www.lojavivaonline.com, newsletter, social networks, customer support services and physical stores. When using any of the aforementioned means, each time the user provides us with any type of information or it is necessary to access any type of information that, depending on its characteristics, allows us to identify the user, such as their name, surname, email address, billing or shipping address, telephone number, type of device or debit or credit card number, etc. (hereinafter, “Personal Data”), whether for the purposes of searching, purchasing our products or using our services or features, you will be subject to this Data Protection Policy, the Conditions of Use and Purchase and other documents referred to therein (jointly “Terms and Conditions”), applicable at any time and which must be reviewed in order to ensure that they are accepted. Please be aware that your personal data may circulate on the network and run the risk of being seen and used by unauthorized third parties, although the Data Managers take the necessary measures to prevent this.

2. COLLECTION OF PERSONAL DATA AND PROCESSING PURPOSES

Please note that before using our services or features, the user must read this Data Protection Policy, as well as the Terms and Conditions in the specific section relating to each service or feature. In each section, the user can check whether there are specific conditions of use or whether these require specific processing of their Personal Data. Failure to provide certain mandatory information may result in it not being possible to manage your registration as a user or use certain features or services available through the means used. By this document, the user guarantees that the Personal Data provided herein is true and accurate and agrees to report changes and modifications. If the user provides Personal Data of third parties, he/she is responsible for making them available and obtaining consent regarding such provision for the purposes indicated in the corresponding sections of this Data Protection Policy. Any losses or damages caused by the means used, to the Data Managers or to third parties through the communication of erroneous, inaccurate or incomplete information in the registration forms will be the sole responsibility of the user.

Data Managers use Personal Data, as applicable, for the following purposes:

2.1. Managing your registration as a user. The Personal Data that you provide is used to identify you both on the website and in the store and give you access to the different features, products and services available when you register as a user.

2.2. Preparation, fulfilment and execution of the purchase and sale contract relating to the products purchased or any other contract concluded with us through the website or store. Specifically, the user must bear in mind the following:

a) If you choose the save card option, you expressly authorise the processing of data to be used as necessary for its activation and development. The card security code (CVV or CVC) should only be used to make the purchase and should not be archived or subsequently processed as part of the payment details. Consenting to the activation of this feature means that the user's data will automatically appear in these fields when making future purchases, so that the user will not need to re-enter the data for each new purchase, as it will be considered valid and ready. We store and transmit user card data in accordance with the main international confidentiality and security standards for credit and debit cards. Using this feature may require the user to change their access password for security reasons. Please remember that the security of the website also depends on the correct use and storage of certain confidential codes.

2.3. Contact by email, SMS or other equivalent form of electronic communication, regarding updates or informative communications related to functionalities, products or services contracted, including website security updates, when necessary or reasonable for their implementation.

2.4. Respond to and process user requests through the customer service channels available on the website and in physical stores, as well as monitoring the quality of our service.

The duration of data processing will last (i) the period of time provided for by law; or (ii) an indefinite period of time (i.e. until the user requests that certain data or all data be erased); (iii) or until the specific purpose applicable to certain data no longer exists. For example, data relating to the user's requests will be processed to the extent that the data manager is required to keep them under applicable law, and will be erased once this legal constraint no longer exists.

3. DATA TRANSMISSION

The companies representing the brand do not transmit the personal data of their users, with the exceptions provided for by law and within the framework regulated by the National Data Protection Commission, with the intention of being used by them for purposes other than those indicated in the collection process.

Companies representing the brand may, however, subcontract tasks to external entities, for example transport services, with the aim of providing the customer with the service they have contracted. In these cases, only the strictly necessary identification data will be shared, always with the aim of fulfilling the initial purpose indicated in the collection form.

4. NEWSLETTER SUBSCRIPTION

If the user authorizes the subscription to the VIVA ONLINE Newsletter, we will provide the user with information regarding our products and services through different means, such as email or other equivalent electronic means of communication (such as SMS, etc.).

Subscribing to the VIVA ONLINE Newsletter may involve the use of Personal Data in order to carry out personalized advertising of our products and services available to the user via email, SMS or any other electronic or third-party means. In order to improve the service provided to the user, we inform you that the user's Personal Data related to their purchases in physical or online stores, tastes and preferences may be used for analysis purposes, creation of user profiles, market studies, quality surveys and improvement of our interaction with the customer.

You can cancel your registration via the Newsletter, using a link to unsubscribe.

5. DATA PROTECTION RIGHTS

Data Managers undertake to respect the confidentiality of the user’s Personal Data and to guarantee the exercise of their respective rights. The user may exercise their rights of access, rectification, cancellation and opposition by sending an email to: dataprotection@lojavivaonline.com, indicating the reason for the request.

If you decide to exercise these rights and if one of the personal data provided is your email address, please specify this circumstance in your written request, indicating the email address from which you wish to exercise your rights of access, rectification, cancellation and opposition.

The user's decision will only be processed after verifying the sender's authenticity.

6. RIGHT TO OBJECT

The customer has the right to object to the processing of their personal data by the brand, exercising this right by sending a letter to the headquarters of ESCOLHA VIVA – Artigos e Utilidades para o Lar, Lda., with registered offices at Rua José Carvalho da Fonseca, Lote 7, 2685 869 Prior Velho, by telephone 210 523 011 (cost of call to the national fixed network), from Monday to Friday from 10:00h to 18:00h, or by using the email dataprotection@lojavivaonline.com.

7. SECURITY AND CONFIDENTIALITY

The companies representing the brand provide the necessary resources to protect information and limit access to databases, namely, control of access to facilities by unauthorized personnel, control of data insertion and editing in the back office, control of the use of collected information, barriers to unauthorized logical access.

8. INFORMATION RELATING TO COOKIES

8.1. What is a cookie?

A cookie is a small text file that a website places on your computer, phone or any other device, with information about your browsing on that website. Cookies are necessary to facilitate navigation and make it more user-friendly, and they do not damage your computer. Although this policy uses the general term cookie, as it is the main method of storing information that this website uses, the browser's "Local Storage" space is also used for the same purposes as cookies. In this sense, all the information included in this section is also applicable to this "Local Storage".

8.2. What are cookies used for on this Site?

Cookies are an essential part of how our website works. The main purpose of our cookies is to improve your browsing experience. For example, remembering your preferences (language, country...) during navigation and on future visits.

The information collected in cookies also allows us to improve the website, through estimates of usage numbers and patterns, adapting the website to the individual interests of users, accelerating searches, etc. Occasionally, if we obtain prior and informed consent, we may use cookies, tags or other similar devices to obtain information that allows us to display, from our website or from third parties, advertising based on the analysis of your browsing habits.

8.3. What are cookies NOT used for on this Site?

We do not store sensitive personally identifiable information such as your address, password, credit or debit card details, etc., in the cookies we use.

8.4. Who uses the information stored in cookies?

The information stored in cookies on our website is used exclusively by us, with the exception of third-party cookies, which are used and managed by external entities to provide services requested by us to improve our services and your experience when browsing our website. The main services for those who use these “third-party cookies” are obtaining access statistics and guaranteeing payment transactions carried out.

8.5. How can I prevent the use of cookies on this page?

If you prefer to avoid the use of cookies on this page, taking into account the above limitations, you must disable the use of cookies in your browser and subsequently delete the cookies stored in your browser associated with this website. This possibility of avoiding the use of cookies can be carried out by you at any time.

8.6. How do I disable and delete the use of cookies?

You can restrict, block or delete cookies from this website at any time by changing your browser settings in accordance with the guidelines indicated. Although the settings for each browser are different, cookies are usually configured in the “Preferences” or “Tools” menu. For more details on how to configure your browser, see the “Help” menu of your browser.

8.7. What specific cookies does this website use and for what purpose?

These cookies are used to identify the user during the session, prevent the user from having to repeat authentication processes on the website, speed up some website processes, remember selections made during the session or on subsequent accesses, remember the pages already visited, etc.