Frequently Asked Questions (FAQ)

How do I create my account in the VIVA Online Store?

  • It's very simple and fast.
  • Just click on LOGIN , and you will be directed to a new page where you can find the button REGISTER .
  • You must fill in your name, email and password.
  • You will then receive an email sent to the account you indicated, so that we can confirm its authenticity. After clicking on the link sent, you will be directed to your account/personal area, where we suggest you fill in the remaining details for billing and shipping your orders.
  • Save the changes and you're done!

I forgot my password, what now?

  • It's very simple and fast.
  • Just click on LOGIN , and you will be directed to a new page where you can find the RECOVER PASSWORD button.
  • You must fill in your email and click on the button REMEMBER PASSWORD .
  • You will then receive an email sent to the account you indicated and follow the instructions.

What is the pricing policy between VIVA stores and the VIVA Online store?

  • The base prices shown on the VIVA Online store website are identical to the base prices in physical stores. VIVA Online reserves the right to run exclusive online promotions, which are duly identified when in effect.

How do I find VIVA stores?

  • When accessing the online store via a computer, on the home page of our website, in the upper left corner of the logo, you will find an icon with a store that directs you to all the addresses and contacts of the stores belonging to the VIVA brand.
  • When accessing the online store via a mobile device, you will find a link in the footer of the website that directs you to all the addresses and contact details of the stores belonging to the VIVA brand.
  • You can access it directly using the address http://www.lojavivaonline.com/lojas-viva-mapa /

How can I apply for a job at VIVA?

How do I order an item?

  • Browse our website and add all the items you like to your cart. To finalize your order and If you already have an account created, simply select the LOGIN option.
  • If you are not yet registered , our website suggests that you do so immediately, simply by filling in the fields that are presented.
  • After completing the process, simply select the payment method and confirm the payment details in your email.

How can I find out how much of a particular item is available?

  • When opening an article file, On the right side , in addition to finding the colors and sizes that this item can have, you will also find its reference and availability in stock.
  • If you require a quantity greater than that shown, you can contact our Customer Support via email or telephone to check whether there is availability greater than that shown.

Is the payment method safe?

  • All data entered into our system is confidential and completely secure. Payments via Multibanco reference, since there is no transmission of personal information, are the safest model. If you prefer to make your payments via credit card, VIVA Online directs the customer to a gateway payment system that scrupulously complies with all requirements for secure online payment processing. Select the payment method that suits you best and order what you like the most with peace of mind.

How many days will it take to receive my order?

  • Your order will be separated after payment has been made. If payment is received before 12:00 pm, the order should be delivered within 72 hours throughout mainland Portugal, except for orders placed between Friday and Sunday. All delivery dates indicated are provisional and are subject to logistical factors and stock availability.
  • The delivery time for furniture orders depends on the location of the furniture. Delivery may take up to 2 weeks after the order payment date.
  • See more information at http://www.lojavivaonline.com/informacoes/envios-e-entregas/

If I don't like an item, can I return it?

What happens after I have placed an order for a piece of furniture?

  • Once the order is placed, our Customer Support service will contact you within approximately 24 hours to indicate the availability of the item and shipping options.